Return Policy

Return Policy Overview – fashorize
At fashorize, we’re committed to your satisfaction. If your order doesn’t meet your expectations, we’ve made returning items simple and stress-free. Please read through our updated return guidelines to understand how it works.

1. Return Conditions

Return Window: You may send back items within 30 days of receiving your order.

Item Requirements: Products must be unused, unwashed, and returned in their original state with tags attached and packaging intact.

Non-Returnable Items:
Unfortunately, we are unable to accept returns for the following:

• Intimate items such as underwear and swimwear

• Products marked as “final sale”

• Digital or physical gift cards

• Customized or personalized merchandise

2. Starting a Return

To begin the return process:

• Contact Support: Reach out to us via email at [email protected] or submit a return request form through our website. Be sure to include your order number and reason for the return.

• Get Approval: Upon review, we’ll provide a return authorization code along with clear return instructions.

• Package Your Return: Pack the item securely using the original packaging, include the authorization code, and ship it to the return address provided.

• Shipping Costs: Customers are responsible for return shipping unless the item is defective or sent in error. We strongly recommend using a traceable shipping method or insurance to prevent lost items, as we cannot ensure safe delivery back to us.

3. Refund Guidelines

• Refund Method: Once we’ve received and assessed the returned item, we’ll issue your refund to the original payment method.
• Processing Time: Allow up to 10 business days for the refund to reflect in your account, depending on your financial institution.
• Partial Reimbursements: In cases where the returned item is not in original condition, only a portion of the payment may be refunded.

4. Exchanges

We currently do not offer item-for-item exchanges. If you'd like a different version of the product (size, color, etc.), please return the original item and place a new order.

5. Faulty or Damaged Goods

Should your product arrive damaged or defective, please email us at [email protected] with your order number and a clear image of the issue. We’ll provide either a replacement or a full refund, including shipping costs if applicable.

6. International Orders

Our return process also applies to international buyers. However, you will be responsible for any shipping costs, import duties, and taxes related to sending the item back. Please consult your local customs office for applicable fees before proceeding.

7. Refund Not Received?

If your refund hasn’t shown up, please check your payment account or contact your bank or credit card issuer. Refund processing can take a few days. If the issue persists, feel free to email us at [email protected], and we’ll be happy to help.